Your RO board sends the customer updates for you.
Status Plus runs the RO board, customer texts and status page, video inspections, phone approvals, payment and the CSI survey. It connects that work to the DMS your store already runs.
Follow one Explorer from check-in to the CSI survey.
Jordan brings a 2024 Ford Explorer to Ford Cars of Jonesville. Follow Avery and Quinn through the visit, with each handoff tied to the repair order.
Avery opens the RO at check-in.
Avery looks up Jordan and the Explorer, scans the VIN barcode, then records panel damage, tire condition, photos and video. Jordan signs the disclaimers electronically, and Status Plus creates the RO in the DMS.
Check-in
2024 Ford Explorer · Jordan
VIN
Barcode scanned
Walkaround
Scratch on left rear door
Tires
Front 5/32 in · Rear 6/32 in
Signature
Disclaimers signed by Jordan
RO 48213 created in the DMS
Quinn shows Jordan what needs work.
Quinn records the Explorer’s multi-point inspection video in the browser, pausing, resuming and trimming as needed. Status Plus reduces audio noise and adds closed captions automatically. Quinn can send the video straight to Jordan.
CC
The front pads are worn. Here is the rotor surface on your Explorer.
0:48
Front brakes · Quinn
Parts prices the work before Avery does.
Quinn sends the Explorer’s work items to parts. Parts checks live DMS stock and quantity on hand, uses grid pricing and the MOTOR labor-time guide, then passes the priced items to Avery for the estimate.
Parts quote
2024 Ford Explorer · RO 48213
Front brake pads
4 sets on hand
$89.95
Front brake rotors, pair
2 rotors on hand
$239.90
Labor
MOTOR 1.2 h
$174.00
Sent to Avery for the estimate
Jordan approves the work on their phone.
Avery sends Jordan a text linking to the Explorer’s estimate. Jordan sees the recommended services, inspection video and photos, and approved total, then approves or declines each item. Status Plus tracks declined work for later.
Ford Cars of Jonesville
2024 Ford Explorer
Watch Quinn’s inspection videoFront brake pads and rotors
$503.85
Approved
Tire rotation
$29.95
Approved
Cabin air filter replacement
$54.95
Declined
Approved total $533.80
The next step sends the next update.
As the Explorer moves to each customer-visible step on the RO board, Status Plus texts Jordan automatically. Jordan opens the link to see the visit’s timeline, without Avery typing a status update.
Ford Cars of Jonesville
Ford Cars of Jonesville: Jordan, your Explorer is in service. Follow its progress here: fcj.link/s/8KQ2
Thanks. I’ll check the link.
2024 Ford Explorer
- Checked in, done
- Inspection complete, done
- In service, current step
- Ready for pickup, not started
- Picked up, not started
Jordan pays from the text.
Avery sends Jordan a text-to-pay link for the Explorer’s completed work. Jordan pays on their phone, and the dashboard shows whether payment was approved or declined. Card scanning and saved cards are available.
Ford Cars of Jonesville
Ford Cars of Jonesville: Jordan, your Explorer is ready. Your balance is $533.80. Pay here: fcj.link/p/6MTR
2024 Ford Explorer · RO 48213
$533.80
Payment approved
Jordan’s feedback reaches the CSI report.
After the visit, Jordan gets a CSI survey with the store’s own questions, automatically translated to Spanish when needed. A 5-star answer leads toward a Google review, and Jordan’s answers appear in the CSI report.
Ford Cars of Jonesville
How was your visit today?
Did Avery keep you informed about your Explorer?
Yes
Would you share your experience at Ford Cars of Jonesville in a Google review?
Leave a Google review
Check-in
2024 Ford Explorer · Jordan
VIN
Barcode scanned
Walkaround
Scratch on left rear door
Tires
Front 5/32 in · Rear 6/32 in
Signature
Disclaimers signed by Jordan
RO 48213 created in the DMS
The next advisor already knows the conversation.
A customer’s history should not depend on whose phone took the call. Status Plus puts texts, calls, notes, emails and VAL activity in one customer feed so the next advisor can read what happened.
- Texts stay with the customer.
- Read the customer’s messages in the same feed as their calls and emails.
- Notes carry the context forward.
- See internal notes alongside the conversations they help explain.
- VAL activity appears there too.
- Read VAL activity in the customer feed before picking up the conversation.
Riley · 2023 Ford Bronco
Customer feed
Text · Today 9:14 a.m.
Thursday works. Please keep the tire rotation on the appointment.
Call · Today 9:08 a.m.
Riley called to confirm Thursday’s visit.
Note · Today 9:02 a.m.
Riley plans to wait at the store.
Email · Wednesday 3:02 p.m.
Riley asked whether the visit includes a tire rotation.
VAL · Wednesday 2:48 p.m.
Riley booked a service appointment for Thursday.
A slot only helps if the right team can take the job.
Status Plus finds first-available slots using advisor capacity and team rules for make, model, op code and skills. Customers book through the scheduler on your site, and appointments go to the DMS.
- Advisor capacity sets the limit.
- Set capacity by advisor and use temporary capacity when availability changes.
- Team rules match the work.
- Define which makes, models and op codes each team handles, along with its skills.
- Your website takes appointments.
- Embed the public scheduler so customers can choose an available appointment.
Capacity
Thursday
Express team
01FZ · Oil changes
9 of 12
Brake team
BRK2 · Brake service
4 of 6
Avery
Ford trucks · Advisor
7 of 8
Taylor
TIRE4 · Temporary capacity
3 of 4
First available: Thursday 9:30 a.m.
Open recalls become work items at write-up.
A missed recall can mean another trip for the customer. Status Plus runs a live Recall Masters check at write-up and automatically adds open recalls to the RO as work items.
- Write-up includes a recall check.
- Recall Masters checks for open recalls while the vehicle is being written up.
- Open recalls enter the work list.
- Status Plus adds them automatically as work items.
- Outreach has its own list.
- Use the open-recall outreach list to find customers to contact.
Work items
2021 Ford F-150 · RO 48230
Oil and filter change
Customer request
Tire rotation
Customer request
Open recall
Recall Masters check at write-up
Running jobs show their elapsed time on the board.
The foreman can see elapsed time without asking each technician. Live op-code stopwatches on the RO board turn green, then yellow, then red, with an Op Code Timers report for review.
- Each op code has a stopwatch.
- See elapsed time against the job on the repair-order board.
- Color makes the timer visible.
- Green, yellow and red show the timer’s progression while work is underway.
- Managers can review the timers.
- Open the Op Code Timers report to review recorded job timing.
Op code timers
2022 Ford Escape
01FZ Oil change
0:22
2024 Ford Explorer
BRK2 Front brakes
1:08
2020 Ford F-150
TIRE4 Tire replacement
1:42
2025 Ford Maverick
01FZ Oil change
0:14
The desk is no longer the only place to check status.
Waiting customers, parts staff and the foreman all need to know where the work stands. Status Plus gives each a TV board, so they have somewhere to look before asking an advisor.
- Waiting customers have a board.
- Show the waiter board on a waiting-room TV so customers can check their vehicle’s status.
- Parts has its own view.
- Put the parts board on a TV at the parts counter.
- The foreman has a shop view.
- Display the foreman board where the shop can see it.
Waiter board
Casey
2023 Ford Bronco
In service
Jordan
2024 Ford Explorer
In service
Morgan
2021 Ford Escape
Inspection
Reese
2025 Ford Maverick
Ready for pickup
Declined work gives you a reason to follow up.
Declined work and customers who stop coming in need different follow-ups. Status Plus sends text and email campaigns for Declined Service, No Service, Sales to Service and uploaded lists.
- Declined work has an audience.
- Use a Declined Service campaign to contact customers about work they previously declined.
- Lapsed customers have one too.
- Use a No Service campaign to reach customers who have stopped returning for service.
- Sold vehicles can start a follow-up.
- Build Sales to Service campaigns from the sold-vehicle feed, or use an uploaded list.
Ford Cars of Jonesville
Ford Cars of Jonesville: Jordan, you declined the cabin air filter replacement on your Explorer. Would you like to book it?
Yes. Can I book for Thursday?
A parts quote does not need to be typed twice.
Parts quotes arrive as text, photos, PDFs and spreadsheets. Smart Add Parts uses AI to extract the part lines when you paste the text or upload the file.
- Pasted text becomes part lines.
- Paste the supplier’s quote into Smart Add Parts to extract its lines.
- Photos work as source material.
- Upload a photo of the quote for AI to extract the parts.
- Quote files work too.
- Upload a PDF or spreadsheet instead of retyping its part lines.
Smart Add Parts
From a photo of the parts quote
Engine air filter
Qty 1
$34.95
Cabin air filter
Qty 1
$29.95
Front wiper blade
Qty 2
$24.95
Service calls have a route and a record.
Status Plus gives the store phone numbers, a BDC queue, advisor whisper, voicemail and fallback routing. Recorded calls have two-speaker transcripts, while assigned numbers keep employees’ personal numbers private.
- The store controls the call route.
- Use the BDC queue, voicemail and fallback routing to handle incoming service calls.
- A call leaves a readable record.
- Review the recording and two-speaker transcript when you need to check what was said.
- Personal numbers stay private.
- Employees use assigned numbers, with click-to-call available in Status Plus.
Call recording
Morgan · 2:14 p.m.
3:12
Advisor
Ford Cars of Jonesville, this is Avery. How can I help?
Customer
I’m checking on my 2022 Escape.
Advisor
It’s in service now. I can see the RO on the board.
Customer
Thanks. I’ll watch for the next text.
The RO steps match the way your store works.
Set up Status Plus around your service drive’s steps, staffing and inspection process. Choose which steps customers see, what their texts say and when those texts can go out.
- You define the steps.
- Mark each repair-order step as internal or customer-visible.
- You control the messages.
- Set text templates and quiet hours for customer communication.
- Teams reflect your shop.
- Set advisor capacity, temporary capacity, team rules and skills.
- Inspections use your templates.
- Configure MPI templates for the inspections your store performs.
Managers can review the work behind each RO.
Status Plus includes 25+ reports, including Production, Tech Performance and Op Code Timers. The multi-store Enterprise report brings several stores into one report.
- Production and tech reports sit here.
- Open Production and Tech Performance to review service work and technician performance.
- Advisor and BDC activity is visible.
- Use BDC/Advisor Activity to review activity across those roles.
- Several stores share one report.
- Use the multi-store Enterprise report to review your dealer group’s stores.
- Admin updates arrive monthly.
- Automated monthly admin emails bring reporting into the inbox.
The work around the RO is covered too.
From unassigned ROs to loaners and staff alerts, these tools handle the other details of the service day.
Repair-order board
- Advisor and tech filters
- Filter the repair-order board by advisor or technician.
- Unassigned RO alerts
- Get an alert when a repair order has no assignment.
- Multiple technicians
- Assign more than one technician to a work line.
Texting and CSI
- Picture messages
- Send and receive pictures through two-way texting.
- Short links
- Use short links in customer text messages.
- Survey kiosk
- Collect customer survey responses at an in-store kiosk.
Inspections and parts
- 1080p video
- Inspection recordings are transcoded to 1080p.
- Ford Video MPI
- Noise reduction and automatic closed captions were built for Ford Video MPI.
- DMS parts billing
- Bill parts to the DMS from Status Plus.
Write-up and scheduling
- Remote signatures
- Send a signature link when the customer is not present.
- Walkaround media
- Capture photos and video during check-in.
- Appointment board
- Manage appointments on the internal appointment board.
- DMS retry queue
- Appointment pushes to the DMS use a retry queue.
- Trade appraisals
- Service-lane trade appraisals send an ADF lead to the sales CRM.
Calls and payments
- Advisor whisper
- Use advisor whisper as part of the store’s phone setup.
- Click-to-call
- Start customer calls with click-to-call.
- Saved cards
- Saved cards are available for payments.
- Card scanning
- Scan a payment card instead of entering its details manually.
- Payment plans
- Send Sunbit payment-plan links and track them in their own report.
Desk and team
- Checkout and loaners
- Handle advisor checkout and cashiering, and track loaners.
- Internal messages
- Use the internal message board with @mentions.
- Staff notifications
- Send in-app, push and SMS notifications, with quiet hours.
- Staff roles
- Roles include admin, read-only, advisor, tech, parts, BDC and cashier.
- Login and stores
- Use SMS two-factor login and switch between products and stores from one login.
- Mobile app
- Status Plus has an app for iOS and Android.
More reports
- Inspection and presentation
- Reports include Video Quality and Walkaround & Menu Presentation.
- Service work
- Reports include ASR, Competitive and Fluid Maintenance.
- Capture and pending items
- Reports include Email Capture, Discount and Unsent/Pending Items.
- Opportunity and baseline
- Reports include Total Opportunity and Dealer Baseline.
Status Plus connects the RO to your existing systems.
DMS connections cover ROs, appointments, customers, vehicles, parts and op codes. Other connections handle recalls, labor times, calls, payments and VIN scanning.
CDK- Connect through the legacy DMS API or Fortellis, including pushing ROs back to the DMS.
Reynolds & Reynolds- Connect through real-time and batch integration, including pushing ROs back to the DMS.
Dealertrack- Connect DMS records with Status Plus and push ROs back to the DMS.
- Recall Masters
- Check for open recalls at write-up and add them automatically as work items.
- NHTSA VIN decoding
- Decode vehicle VINs in Status Plus.
- MOTOR
- Look up labor times while pricing work.
- CenPOS
- Take customer payments through text-to-pay links.
- Sunbit
- Send payment-plan links and track them in a report.
- Twilio
- Provide store phone numbers for the Status Plus phone system.
- AWS Transcribe
- Turn recorded call audio into transcripts.
- Scandit
- Scan VIN barcodes during check-in.
Calls and online offers can use the same service data.
VAL and Service Specials Plus are add-on modules powered by Status Plus. Both require Status Plus.
VAL books visits and answers status questions by call or text using Status Plus customer data and teams. Calls and texts appear in the customer feed.
Service Specials Plus puts offers on your website so shoppers can book online or by phone, or text the offer to their phone. Its scheduling and texts run through Status Plus.
These details matter before you choose a system.
TODO(owner): How long does Status Plus onboarding take, from signed agreement to the first status text?
Status Plus connects to CDK through its legacy DMS API and Fortellis, Reynolds & Reynolds through real-time and batch integration, and Dealertrack.
No. The status page and estimate approval page open from links in a text, so customers can follow progress and approve or decline work on their phone.
Yes. You define the RO steps and mark each as internal or customer-visible. You also set text templates and quiet hours for customer messages.
Yes. One login can access several stores through the store switcher. The multi-store Enterprise report lets group leaders review several stores in one report.
Both are add-on modules that require Status Plus. VAL uses its customer data and teams, with calls and texts in the customer feed. Service Specials Plus runs its scheduling and texts through Status Plus.
See your service process on the RO board.
Walk through check-in, inspection, approval, payment and the CSI survey in a demo. See how the steps, texts and team settings fit your store.